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Important Information: Coronavirus

Learn more about the extensive measures we are taking to safeguard, protect and care for you.

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Guest Services

In the spirit of warm ho’okipa (hospitality), we invite our guests to be a part of our ‘ohana (family). We look forward to serving you and welcoming you to your home away from home.

The County of Hawai’i mandates guests, colleagues and resort visitors wear a face mask covering the nose and mouth while in all indoor public spaces (which our property defines as any structure that contains a roof, such as our lobby), maintain a minimum of six-feet of physical separation, and temperature checks may also be required.

Check-in & Check-out Times

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.


Self-parking is included in the daily resort charge.

Complimentary valet parking for guests who dine in any of our restaurants. Please present your restaurant check to a doorman to have your car retrieved.

ALL Safe Ambassador

At each touchpoint along a guest’s journey, extensive measures are being taken to protect our guests, employees and community. We invite you to call 1.808.895.8607 to speak with our ALL Safe Ambassador if you have any questions regarding our safety protocols.


Explore Hawaii Island like a local. Our Concierge team is on standby to guide you in designing your dream Hawaii Island itinerary. We’ll give you the inside scoop on the best beaches, hiking trails and soft adventures that you and your family will love. If you’re looking for the best dining options to tempt your taste buds, we’re eager to offer our recommendations for the best foodie spots you simply have to try!

Our Concierge is available in the lobby from 7:00 a.m. to 7:00 p.m. and can be reached at +1 808 887 7320 or via email at


Fairmont Orchid offers daily housekeeping to ensure the best possible comfort for all our guests. Turndown service is available upon request.

Laundry Services

Laundry services are available upon request, except for holidays. Please contact the Housekeeping Department for more deatils.

Complimentary guest laundry available on property.

Pet Policy

Fairmont Orchid welcomes well-behaved canine companions. The State of Hawaii enforces a pet quarantine and laws have changed recently to become less stringent on animals traveling from outside the state of Hawaii. Click here for detailed information, then contact your veterinarian. An additional “pet charge” of $25 USD + tax per night, per pet will be added to your account. This fee will cover pet amenities such as dishes, puppy pads and waste baggies, as well as special cleaning procedures during your stay and after departure. Should you require a pet sitter or walking services during your stay, our team will be happy to provide you with an informational flyer.

Additionally, the following rules apply to all pet stays:
• Pets cannot be left unattended at any time during your stay.
• Pets are not allowed in restaurants or at the pool.
• Pets are not allowed anywhere in the public areas of the Mauna Lani Resort, including roads and shops.
• For your safety, all pets must be leashed or in their carrier while in public areas.

Please call +1 808 885 2000 for more information.

Safe Deposit Boxes

Vaults for the safe keeping of personal valuables are located at the Reception Desk.

Resort Charge

A daily resort charge of $35 plus the Transient Accommodation Tax of 10.25% along with the General Excise Tax of 4.7120% will be added per room, per day.

Fairmont Orchid’s enhanced amenity offerings are designed to enrich the vacation experiences of our guests. Included in the daily resort charge are the following benefits to elevate our guests’ stay:

•Self-parking for one vehicle per room

•Shuttle bus service within the Mauna Lani Resort area. 24 hour shuttle service will resume on Friday, May 28, 2021.

•Unlimited basic WiFi access in guest rooms and resort public areas

•ALL – Accor Live Limitless members receive an upgrade to premium speed Internet access and ALL Platinum members receive $20 credit toward Spa services

•Local, domestic, long distance (USA and Canada) and +1-800 access calls from guest rooms

•45 minute photo shoot on the scenic grounds of Fairmont Orchid with Pacific Dream Photography (subject to space availability with the option to purchase photos)

•Turn down available upon request

•Snorkel equipment rental (available to each guest, per day for one hour—resort use only) Guests who purchase Fun & Sun passes may sign out snorkel equipment multiple times per day.

Experiences exclusive to our guests include the following:

•Storytelling sessions which share the legends and lore unique to the island of Hawaii (weekly)

•Hui Holokai Beach Club Activities (subject to change based on the time and day) including cultural walks, turtle talk session, tide pool education, Hawaiian bamboo stamping, ti leaf lei making and coconut palm frond weaving

•Special seasonal activities and resort programming (please see seasonal activity guide and resort guide)

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