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Important Information: Coronavirus

Learn more about the extensive measures we are taking to safeguard, protect and care for you.

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Guest Services

In the spirit of warm ho’okipa (hospitality), we invite our guests to be a part of our ‘ohana (family). We look forward to serving you and welcoming you to your home away from home.

The County of Hawai’i mandates guests, colleagues and resort visitors wear a face mask covering the nose and mouth while in all public spaces, maintain a minimum of six-feet of physical separation, and temperature checks may also be required.

Check-in & Check-out Times

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.


Self-parking is included in the daily resort charge.

Complimentary valet parking for guests who dine in any of our restaurants. Please present your restaurant check to a doorman to have your car retrieved.

ALL Safe Ambassador

At each touchpoint along a guest’s journey, extensive measures are being taken to protect our guests, employees and community. We invite you to call 1-808-877-7564 to speak with our ALL Safe Ambassador if you have any questions regarding our safety protocols.


Explore Hawaii Island like a local. Our Concierge team is on standby to guide you in designing your dream Hawaii Island itinerary. We’ll give you the inside scoop on the best beaches, hiking trails and soft adventures that you and your family will love. If you’re looking for the best dining options to tempt your taste buds, we’re eager to offer our recommendations for the best foodie spots you simply have to try!

Our Concierge is available in the lobby from 7:00 a.m. to 7:00 p.m. and can be reached at +1 808 887 7320 or via email at


Fairmont Orchid offers housekeeping and turndown service upon request to ensure the best possible comfort for all our guests.

Laundry Services

Laundry services are available upon request, except for holidays. Please contact the Housekeeping Department for more deatils.

Pet Policy

Fairmont Orchid welcomes well-behaved canine companions. The State of Hawaii enforces a pet quarantine and laws have changed recently to become less stringent on animals traveling from outside the state of Hawaii. Click here for detailed information, then contact your veterinarian. An additional charge of $25 USD per night and certain rules apply. Please call +1 808 885 2000 for more information.

Safe Deposit Boxes

Vaults for the safe keeping of personal valuables are located at the Reception Desk.

Resort Charge

A daily resort charge of $35 plus the Transient Accommodation Tax of 10.25% along with the General Excise Tax of 4.7120% will be added per room, per day.

Fairmont Orchid’s enhanced amenity offerings are designed to enrich the vacation experiences of our guests. Included in the daily resort charge are the following benefits to elevate our guests’ stay:

•Self-parking for one vehicle per room

•Unlimited basic WiFi access in guest rooms and resort public areas

•ALL – Accor Live Limitless members receive an upgrade to premium speed Internet access and ALL Platinum members receive $20 credit toward Spa services

•Local, domestic, long distance (USA and Canada) and +1-800 access calls from guest rooms

•45 minute photo shoot on the scenic grounds of Fairmont Orchid with Pacific Dream Photography (subject to space availability with the option to purchase photos)

•Turn down available upon request

Experiences exclusive to our guests include the following:

•Storytelling sessions which share the legends and lore unique to the island of Hawaii (weekly)

•Hui Holokai Beach Club Activities (subject to change based on the time and day) including cultural walks, turtle talk session, tide pool education, Hawaiian bamboo stamping, ti leaf lei making and coconut palm frond weaving

•Special seasonal activities and resort programming (please see seasonal activity guide and resort guide)

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