Frequently Asked Questions

Yes. Our ADA-compliant rooms and suites are thoughtfully designed to ensure your comfort and safety during your stay.

Fairmont Orchid strives to meet the needs of its guests with disabilities. Visit our Accessibility page for more details. Please contact the resort if you have any special requests relating to your disability or need any additional accessibility information about the hotel’s facilities and services.

Caring for our valued guests and employees is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for you, visit Accor’s ALL Safe and Well website.

Yes, our 1,700-square foot Fitness Center is available 24 hours a day for guests of Fairmont Orchid (18 years and older).

Yes, our award-winning Spa Without Walls is located in the middle of our resort. It features eight outdoor thatched hales (huts), six private oceanfront cabanas and three serene indoor treatment rooms.

Self-parking is included in the daily resort charge.

Valet parking is available for $35+tax per night.

From Kona International Airport

Fairmont Orchid’s Concierge staff is happy to assist you in booking a taxi transfer (fees apply). Our concierge can be reached at +1 808 887 7320.

The Kona International Airport (KOA) is located 22.4 miles (36 km) from the Fairmont Orchid, Hawaii hotel. Travel time is approximately 29 minutes.

The Hilo International Airport (ITO) is located 72.3 miles (116 km) from the Fairmont Orchid, Hawaii hotel. Travel time is approximately 1 hour and 26 minutes.

We are located at 1 North Kaniku Drive Waimea, Hawai‘i.

Visit our Contact Us page for detailed directions.

We have bundled together our most popular amenities, services and offerings into one resort fee of $48 per room per night (plus tax):

Overnight self-parking for one vehicle per room
Unlimited basic WiFi access in guest rooms and public areas (ALL members receive an upgrade to premium speed internet access and ALL Platinum members receive $20 credit towards spa services)
Wellness classes (please see our weekly complimentary wellness offerings at the Spa Without Walls)
Complimentary shuttle bus service within the Mauna Lani Resort area
Two branded reusable water bottles per room, per stay, to be filled at purified water stations located throughout the resort. It’s part of our Planet 21 sustainability pledge to reduce single-use plastics and minimize our carbon footprint.
Hawaiian Cultural Classes & Resort Activities (please see our weekly activity schedule at the Concierge)
Lei greeting upon arrival
Complimentary snorkel equipment rental for one hour (available to each guest, per day—resort use only). Guests who purchase Fun & Sun passes may sign out snorkel equipment multiple times per day.
45-minute photo session with Pacific Dream Photography (reservations required, photos available for purchase)
Unlimited North America Long Distance Calls (Canada & America)

Fairmont Orchid welcomes well-behaved canine companions. The State of Hawaii enforces a pet quarantine and laws have changed recently to become less stringent on animals traveling from outside the state of Hawaii. Visit the Animal Quarantine Information page for detailed information, then contact your veterinarian. An additional “pet charge” of $75 USD + tax per night, per pet will be added to your account. This fee will cover pet amenities such as a silicone water dish and toy (which you may take home as a keepsake), dog bed (for hotel use only), puppy pads and waste baggies, as well as special cleaning procedures during your stay and after departure. Should you require a pet sitter or walking services during your stay, our team will be happy to provide you with an informational flyer.

Additionally, the following rules apply to all pet stays:

Pets cannot be left unattended at any time during your stay.
Pets are not allowed in restaurants or at the pool, unless it’s a service animal trained to provide assistance to an individual with a disability, as defined by the Americans with Disabilities Act (ADA).
Pets are not allowed anywhere in the public areas of the Mauna Lani Resort, including roads and shops.
For your safety, all pets must be leashed or in their carrier while in public areas.

Please call +1 808 885 2000 for more information.

Complimentary guest laundry is available. Our self-service laundry machines are located on the first and third floors of our North and South towers. Additional laundry services are available upon request, except for holidays. Please contact the Housekeeping department for pricing.

Our Concierge team is pleased to assist with dining and spa reservations, event tickets, tours, directions or any other request that will ensure an enjoyable stay. The Concierge is available from 7:00 a.m. to 7:00 p.m. and may be reached at +1 808 887 7320 or via email: [email protected]m.

As deposit and cancelation requirements may vary, please see your reservation confirmation for details. If you would like to speak to someone from our Reservations team, please call +1 808 887 7342 or email [email protected].

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.

Late check-out or early check-in is by request only and based on availability. Additional fees may apply. Please inquire with the front desk for details.

We invite you to contact us online or by phone, fax or email. Visit our Contact Us page for details.