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Menu Category: Catering Guidelines

ALL SAFE MEETING

Physical Distancing Protocols

Our Sales & Conference Service and Events team is pleased to collaborate with you to reimagine your meetings in adherence to physical distancing protocols which may be in place. We anticipate our guidelines to evolve based on the recommendations of public health

authorities and we will be sure to keep you informed of any updates. In the meantime, we invite you to peruse our ALL Meet Well protocols along with the PSAV’s MeetSAFE guidelines and ALLSafe Capacity Chart for an overview of how we’re working to safeguard the health and wellbeing of our guests and employees.

 

Attended buffets / attendant fees / chef fees

Physical distancing guidelines may require us to eliminate the “Build Your Own” and “Self-Serve” buffet options.  An attendant(s) or chef(s) may be required per 50 people in order to accommodate attended buffets.   Menu items will need to be dispensed by Fairmont colleagues only.

One Attendant at $150.00 for up to two hours.  One Chef at $300.00 for up to two hours.

 

Service Charges

The food and beverage prices are subject to a mandatory 23% charge and current State Excise Tax.  The mandatory 23% charge is allocated as follows:  15% will be distributed to the service staff as a service charge (less the employee’s share of employment taxes/withholdings) and 8% will be retained by the Fairmont Orchid as an administrative fee.  This 8% is not a service charge and will not be distributed to the service staff.   If you or your attendees would like to leave an additional amount of tip or gratuity for the service staff, please feel free to do so.  If you have any questions regarding the administrative fee, please feel free to ask the Director of Catering and Conference Services. The mandatory charge and associated taxes will be posted to your Master Account.

 

Outside Events

Weather Calls: If the likelihood of rain is 40% or greater, or winds are forecasted to be in excess of 15 mph, the Hotel will strongly recommend an event be moved into back up space or to a different location.  The Catering and Conference Service Manager will contact their client in advance to advise them of the any adverse weather conditions and Hotel recommendations.

The standard weather call schedule is as follows:

  • Breakfast – final weather calls will be made the night prior by 7:00 pm. If last minute inclement weather hampers early morning function set up, the banquet captain will move the function to the back up location and notify the client.
  • Lunch – final weather calls will be made by 9:30 am the day of the event.
  • Dinner – final weather call will be made by 1:00 pm the day of the event.

In the event the client declines to move their function to a different location as recommended, and weather conditions require the function to be moved at the last minute or during the event, a $10.00 per person labor fee will be incurred. In the event the client declines to move their function to a different location as recommended, but requests tables, chairs and linen to be pre-set in back up space to shorten transition delays, a $7.00 per person charge will be incurred.  As always, the Hotel reserves the right to move functions as necessary to maintain the safety and security of Hotel guests and colleagues.

 

Food Allergies

In the event that any of your guests have food allergies, please inform us of their names and the nature of their allergies, so we may take the necessary precautions to prepare their food.

 

Special Meals

Special Meal requests must be submitted as part of your function guarantee. These requests would include special meals for vegetarians and guests with dietary restrictions or food allergies. Any special meals ordered less than 72 Business hours prior to the event will be charged to the Master Account as additions to the guarantee.  Kosher menus require minimum 2 weeks prior notice.

 

Guarantee

Your Catering and Conference Services manager should be notified with a tentative estimate of your anticipated function attendance thirty days prior to the event. We request your final guarantee by 12 noon, 5 business days prior to the event. This will be considered a guarantee for which the Fairmont Orchid will prepare the appropriate amount of food and beverage for your guests. You will be charged according to the guest guarantee or the actual number served, which ever is greater. The Hotel will offer a 3% dry-set above the guaranteed number, and will prepare food based on the guaranteed number for each event.

 

Food & Beverage

The Fairmont Orchid will contract all food and beverage. The Fairmont Orchid is responsible for the quality and freshness of the food served to its guests. Therefore, no food may be brought into the hotel from another source for consumption in our facilities. Due to current health regulations, food may not be taken off the premises after it has been prepared and served, nor kept for a future event.  The State of Hawai’i Liquor Commission regulates all alcoholic beverage sales and service. The Hotel, as licensee, is responsible for the administration of these regulations.  Therefore, no liquor or wine may be brought into the Hotel from outside sources.

A bartender employed by the Fairmont Orchid, must dispense alcoholic beverages served at our function spaces. In order to guarantee current menu pricing and product availability we require that all menus must be finalized a minimum of 4 weeks prior to your function date. Catering contracts, or Banquet Event Orders, will be issued for all organized food and beverage functions and a signature in acknowledgment of the arrangements contained therein will be required a minimum of 21 days prior to the event. Menus finalized less than 21 days prior to an event may be subject to a 10% price increase. A taxable 23% service charge and 4.7120% sales tax will be added to all food and beverage charges. The mandatory 23% charge is allocated as follows:  15% will be distributed to the service staff as a service charge (less the employee’s share of employment taxes/withholdings) and 8% will be retained by the Fairmont Orchid as an administrative fee.  This 8% is not a service charge and will not be distributed to the service staff.   If you or your attendees would like to leave an additional amount of tip or gratuity for the service staff, please feel free to do so.  If you have any questions regarding the administrative fee, please feel free to ask the Director of Catering and Conference Services. A $250.00 labor charge will apply to breakfast and lunch buffet functions with less than 30 guests guaranteed and dinner buffet functions with less than 50 guests, unless otherwise stated. Prices are subject to change without notice. The Fairmont Orchid will guarantee pricing 90 days prior to event.

 

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